Last updated: 10/07/2026

Comet Labels Express (Pty) Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quote or place an order through our online store.

1. Responsible party

The responsible party for this website is:

Comet Labels Express (Pty) Ltd
Registration number: 2025/796623/07
Address: Unit 1, Chandre Business Park, 400 All Black Road, Muswelldale, Boksburg, Gauteng, 1459, South Africa
Email: labels@cometexpress.co.za
Phone: 076 869 8597

Privacy and POPIA contact: Marciano Jose Teixeira
Email: labels@cometexpress.co.za

2. Personal information we collect

We may collect personal information when you:

• Visit or use our website
• Submit an enquiry or contact form
• Place an order through the online store
• Request a quote for digital printed labels or custom work
• Contact us for support, delivery queries or returns

This information may include:

• Name and surname
• Email address
• Phone number
• Billing and delivery address
• Company name, where provided
• Order details
• Product selections
• Payment status
• Courier and delivery details
• Enquiry or message details
• Website usage and cookie information

We do not ask customers to create website accounts.

3. How we use your information

We use personal information to:

• Process and fulfil online orders
• Arrange courier delivery or local collection
• Send order confirmations and order updates
• Respond to enquiries and quote requests
• Provide customer support
• Manage returns, refunds and exchanges
• Improve the website and customer experience
• Keep business, tax and accounting records
• Protect the website from fraud, abuse or misuse
• Comply with legal and regulatory obligations

We do not use your personal information for newsletter marketing unless you have specifically agreed to receive marketing communications.

4. Payments

Online payments are processed through secure third-party payment providers, such as PayFast once enabled on the website.

Comet Labels Express does not store your full card details on this website. Payment information is processed securely by the payment provider according to their own security and privacy requirements.

5. Delivery and courier information

Where delivery is selected, we may share the information needed to deliver your order with our courier partner, Collivery.

This may include your name, delivery address, contact number, order reference and delivery instructions.

6. Google Analytics and cookies

We use cookies and similar technologies to help the website function, improve the browsing experience and understand how visitors use the website.

We may use Google Analytics to collect website usage information, such as pages visited, device information, general location information and browsing behaviour.

You can manage cookie consent through the cookie banner on the website. More information is available in our Cookie Policy.

7. Service providers

We may share personal information with trusted service providers who help us operate the website and provide our services. These may include:

• Website hosting providers
• WooCommerce and WordPress service providers
• Payment gateway providers
• Courier and delivery providers
• Email and communication providers
• Analytics and security tools
• Professional advisers, where required

We only share information where it is necessary for the service being provided or where required by law.

8. Legal basis for processing

We process personal information where it is necessary to:

• Fulfil an order or respond to a request
• Take steps before entering into a transaction
• Comply with legal obligations
• Protect our legitimate business interests
• Improve and secure the website
• Obtain consent where consent is required

9. How long we keep information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

Order and customer records may be retained where needed for legal, accounting, tax, delivery, warranty, fraud-prevention or dispute-resolution purposes.

10. Security

We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.

No website or online transmission is completely secure, but we take reasonable steps to protect the information we process.

11. Your rights

You may have the right to:

• Ask what personal information we hold about you
• Request access to your personal information
• Ask us to correct or update your information
• Ask us to delete information where we are legally able to do so
• Object to certain processing of your personal information
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Regulator South Africa

To exercise your rights, contact us at:

labels@cometexpress.co.za

12. Links to other websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party websites.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on this page with the updated date.

14. Contact us

For privacy-related questions, please contact:

Comet Labels Express (Pty) Ltd
Email: labels@cometexpress.co.za
Phone: 076 869 8597